The results of the 2022 Mastio Customer Value and Loyalty Report are in and Peninsula finished as the #1 Overall LTL Carrier in the country! This is the second year in row and 3 of the past 4 years Peninsula has finished number one overall. Nearly 1700 LTL customers participated in the Customer Value and Loyalty survey this year and rated carriers on 28 attributes.
In addition to finishing number one overall, Peninsula also received the highest Net Promoter Score in the survey with a score of 84.8%. The average score of all carriers in the study was 44.8%. Net Promoter scores are determined by the percentage of customers that rated carriers with an overall performance score of 9 or 10 and subtracting the percentage of customer that gave a score below 7. 2022 marked the 3rd time in the past 5 years that Peninsula received the highest net Overall net Promoter score in the study.
Peninsula is very proud to receive this award and would like to thank all of our customers and employees for making this achievement possible. Our mission of providing industry leading service in our region will remain our focus today and into future years.
